Refund Policy

Last Updated: January 2025

At AI Tools Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for course purchases made through aicoursepath.site.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your course purchase for any reason, you may request a full refund within 30 days of the original purchase date. This guarantee demonstrates our confidence in the quality of our courses and our commitment to your learning success.

1.1 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee:

• The refund request must be made within 30 calendar days of the purchase date
• You must provide a valid reason for the refund request
• The course must have been purchased directly from aicoursepath.site
• Your account must be in good standing with no violations of our Terms and Conditions

2. Conditions for Refund Eligibility

2.1 Valid Refund Reasons

Refunds may be granted for the following reasons:

• Course content does not match the description provided
• Technical issues preventing access to the course that cannot be resolved
• Duplicate purchase of the same course
• Course quality does not meet your expectations
• Course difficulty level is not appropriate for your skill level
• Personal circumstances prevent you from completing the course
• You found a better alternative course elsewhere

2.2 Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

• Refund requests made after the 30-day guarantee period
• Course completion exceeding 80% of total content
• Download of substantial course materials (videos, resources, etc.)
• Violation of our Terms and Conditions or intellectual property rights
• Account suspension or termination due to policy violations
• Sharing of course materials or account credentials
• Claiming a refund after obtaining a completion certificate
• Change of mind after extensively using the course (more than 50% completion)

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team using the contact information provided below
2. Provide your order number or account email address
3. Specify the course(s) for which you are requesting a refund
4. Provide a brief explanation of your reason for the refund request
5. Include any relevant screenshots or documentation if applicable

3.2 Review Process

Once we receive your refund request:

• We will acknowledge receipt of your request within 24-48 business hours
• Our team will review your request and course usage history
• We may contact you for additional information if needed
• You will receive a decision within 5-7 business days

3.3 Required Information

To process your refund request efficiently, please provide:

• Full name associated with the account
• Email address used for registration
• Order/Transaction ID or receipt number
• Course name and purchase date
• Detailed reason for refund request
• Payment method used for purchase

4. Refund Processing

4.1 Approval and Processing Time

If your refund request is approved:

• You will receive email confirmation of the approval
• Your access to the course will be immediately revoked
• The refund will be processed within 5-10 business days
• Funds will be returned to the original payment method

4.2 Payment Method-Specific Timelines

The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfer: 7-14 business days after processing

Please note that these are estimated timeframes and may vary depending on your financial institution.

4.3 Refund Amount

• Refunds will be issued for the full purchase price of the course
• No processing fees or administrative charges will be deducted
• Currency conversion rates (if applicable) will be based on the current rate at the time of refund

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When significant technical issues affected your learning experience but were eventually resolved
• When you have completed a substantial portion of the course (30-50%)
• When course updates significantly changed the content after your purchase
• At our discretion based on individual circumstances

Partial refund amounts will be determined on a case-by-case basis and communicated to you before processing.

6. Course Bundle Refunds

If you purchased multiple courses as a bundle:

• Refunds can be requested for the entire bundle within 30 days
• Individual courses within a bundle may be eligible for partial refunds
• Bundle discount pricing will be considered in partial refund calculations
• You must have less than 50% combined completion across all bundled courses

7. Technical Issues and Support

7.1 Support Before Refund

Before requesting a refund due to technical issues, we encourage you to:

• Contact our technical support team
• Allow us to troubleshoot and resolve the issue
• Try accessing the course from different devices or browsers
• Check your internet connection and system requirements

7.2 Common Technical Issues We Can Resolve

• Login or access problems
• Video playback issues
• Download difficulties
• Platform navigation problems
• Mobile app compatibility issues

8. Promotional Purchases and Discounts

Courses purchased during promotional periods or with discount codes:

• Are eligible for refunds under the same 30-day policy
• Will be refunded at the actual price paid (discounted price)
• Promotional codes or coupons will not be reinstated after a refund
• Limited-time offers may have specific refund conditions noted at purchase

9. Subscription and Membership Refunds

If we offer subscription-based access in the future:

• Monthly subscriptions can be cancelled at any time
• Refunds for subscription fees will be prorated based on usage
• Annual subscriptions may be eligible for partial refunds
• Cancellation will take effect at the end of the current billing period

10. Quality Assurance and Course Updates

We continuously improve our courses based on student feedback. If significant changes are made to a course after your purchase:

• You will receive automatic access to updated content
• Major content changes will be communicated via email
• If updates significantly alter the course scope, you may request a refund
• Enhanced features and additional content are provided at no extra cost

11. Dispute Resolution

11.1 Internal Review

If you disagree with a refund decision:

• You may request a review by contacting our customer service manager
• Provide any additional information supporting your request
• A senior team member will conduct a thorough review
• You will receive a final decision within 7-10 business days

11.2 Chargebacks

We strongly discourage initiating chargebacks without first contacting us:

• Chargebacks may result in immediate account suspension
• We will work with you to resolve any legitimate concerns
• Fraudulent chargebacks may result in legal action
• Course access will be terminated if a chargeback is filed

12. Refund Policy Exceptions

This refund policy may not apply to:

• Free courses or promotional content
• Courses purchased through third-party platforms
• Custom or corporate training programs (separate terms apply)
• Certification exam fees (if applicable)
• Physical materials or merchandise (if any)

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect purchases made before the policy change
• Be communicated to active users via email when significant changes occur
• Take effect immediately upon posting unless otherwise stated

14. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws that cannot be limited by this policy.

15. Frequently Asked Questions

15.1 How long does a refund take?

Refunds are typically processed within 5-10 business days after approval. The time for funds to appear in your account depends on your payment provider.

15.2 Can I get a refund after 30 days?

Refunds after 30 days are considered on an exceptional basis only. Contact our support team to discuss your situation.

15.3 What happens to my course progress after a refund?

All course access and progress will be permanently removed from your account upon refund processing.

15.4 Can I repurchase a course after receiving a refund?

Yes, you may repurchase any course after receiving a refund, subject to our Terms and Conditions.

16. Contact Us for Refund Requests

17. Our Commitment

At AI Tools Courses, we are dedicated to:

• Providing exceptional educational content
• Ensuring student satisfaction and success
• Maintaining transparent and fair refund practices
• Continuously improving our courses based on feedback
• Resolving issues quickly and professionally

Your investment in learning is important to us, and we appreciate the trust you place in our educational programs.